Careers

We are seeking a skilled Customer Support Executive to join our team. The ideal candidate will have a passion for providing excellent customer service, possess exceptional communication skills, and be able to multi-task in a fast-paced environment.

Job Type: Full-time
Job Location: Chennai

Responsibilities

• Responding to customer inquiries and resolving issues via email, phone, and chat
• Providing product and service information to customers
• Handling customer complaints and providing appropriate solutions and alternatives within the time limits
• Coordinating with other departments to resolve customer issues
• Assisting in customer retention and satisfaction
• Meeting and exceeding customer service expectations by providing outstanding service

Requirements:

• Minimum of 2 years experience in customer service or a related field
• Should have exposure to computer science background
• Excellent communication and interpersonal skills
• Strong communication in English & Tamil is mandatory, strong communication in other languages will be an advantage
• Should understand requirements on websites, web applications, mobile applications, hosting, domain and related services
• Strong problem-solving and analytical skills
• Ability to multi-task, prioritise, and manage time effectively
• Ability to work independently as well as in a team environment
• Proficient in Google Workspace and other generic web tools
• Should possess skills to understand web technology and related services
• Ability to work with basics of HTML,PHP,JS etc
• Ability to remain calm and professional under pressure
• Positive and empathetic attitude towards customers

This is a full-time position, and the selected candidate will be working from our office. To apply for this position, the candidate is required to provide the following information along with their resume:

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