Service Call Management System
The Service Call Management System was designed keeping in mind the needs of businesses that regularly send engineers and technicians to client locations to attend to installation or troubleshooting of problems. Calls received from customers can be logged and booked and these calls can be assigned to engineers. Engineers can be associated with branches, managers and products for a comprehensive monitoring mechanism.
- Receive calls from customer and record details of the request
- You can assign the call to your staff and they can use the package to attend to the call
- Monitor your engineer’s efficiency and make the best use of them
- At a glance see the call assigned to each engineer
- Keep records of stocks of your spare parts
- Store all problems attended for reference for the future
- Get reports of calls to identify where you need to put in more effort
- Customization options such as customer reviews and rating are possible
- Very simple and easy to use
- A complete accounting solution designed for your organization
- Customer and vendor database management with integrated email and SMS facility
- A online web application that you can access from anywhere in the world
- User management with admin features so that you staff can use the application with their own login identities
Masters
- Companies
- Customers
- Vendors
- Products
- Branches
- Engineers
- Zonal Managers
- Divisional Managers
- District Managers
- Branch Managers
Transactions
- Call Booking
- Call Assigning
- Call Status Recording
- Call Closing
- Warranty Processing
- AMC Processing
- Accessories Management
- Stock in
- Stock out
Reports
- Calls Overview
- Periodical AMC Report
- Periodical Warranty Report
- Engineer Performance Report
- Manager Performance Report
- Unassigned Calls
- Assigned Calls
- Completed Calls
- Customers Overview
- Stock in History
- Stock Out History
- Stock Position
The Service Call Management System will be useful to companies that handle service calls for warranty claims, annual maintenance contracts (AMC), onsite installation and services that involve sending employees to a different location. Our software can handle multiple branches of the same company.
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